OT Impact: Technician visits to fix Eureka Forbes Aquaguard water purifier
After the OT reported about how despite several complaints no technician was visiting to fix problem in water purifier of one Okhla resident, the technician visited the house in the morning on Tuesday.
The resident said the report had impact and he is thankful to the company as well for getting things fixed though with some delay. The resident had earlier said for days nobody was listening to his complaint with the customer care representative only apologising and promising to get the issue fixed soon.
The resident said after the report was posted, the representative of the company explained that due to software updation complaints are not reaching to concern service franchise as a result customers are suffering.
The customer, who has been using the service for more than a decade, said he too was upset with the poor response as all these years he had faced no problem from the customer care.
This not for the first time that the OT reports had impact, said portal’s IT Head F Akram. He said since 2011 the portal has been religiously raising local issues and there have been several impact stories.
The OT is an-issue-led community journalism.