Banking made easy for seniors, differently-abled with IPPB face authentication rollout

In a big step toward inclusive and accessible banking, India Post Payments Bank (IPPB) has launched a new face authentication feature, making it easier for senior citizens and differently-abled individuals to manage their finances without any hassle.

With this latest move, customers can now carry out banking transactions from the comfort of their homes and no need to remember OTPs or struggle with fingerprint sensors. A simple glance at the camera is enough.

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This nationwide rollout uses Aadhaar-based facial recognition technology, developed under the framework of UIDAI (Unique Identification Authority of India). It offers a secure, touch-free way to access banking services, especially helpful for those who face difficulties with traditional methods.

IPPB’s initiative is being hailed as a major push toward digital empowerment ensuring that every Indian, regardless of age or physical ability, can enjoy safe and seamless banking.

This enables customers to perform banking transactions using facial recognition, eliminating the need for physical biometric inputs like fingerprints or OTPs

With this, IPPB strengthens its mission of “Aapka Bank, Aapke Dwaar” by making banking more accessible, inclusive, and customer-centric.

IPPB MD and CEO said: “At IPPB, we believe that banking should not just be accessible, but dignified too. With Aadhaar-based face authentication, we are ensuring that no customer is left behind due to limitations in biometric fingerprints or OTP verification. It’s not just a tech feature; it’s a step towards redefining financial inclusion at scale.”

Reacting over the development, Ministry of Information and Broadcasting posted on X: “IPPB has announced the nationwide rollout of Aadhaar-based Face Authentication facility for customer transactions. It’s not just a tech feature; it’s a step towards redefining financial inclusion at scale.”

Benefits of IPPB’s face authentication feature:

Inclusive Banking for the elderly, differently-abled, and individuals with worn fingerprints.

• Secure Aadhaar Authentication without dependency on OTP or fingerprint sensors.
• Fast & Contactless Transactions for a smoother customer experience.
• Safe Banking During Health Emergencies, where physical contact may be risky.
• Support for All Banking Services, including account opening, balance inquiry, fund transfers, and utility payments.

The launch of the face authentication facility by IPPB is not just a technological upgrade it is a significant stride in realising the core missions of Digital India and Financial Inclusion envisioned by the Government of India.

This breakthrough sets a new benchmark in how innovation can be leveraged to serve people better not only enhancing convenience but also reinforcing the values of equity, accessibility, and empowerment. It reflects a commitment to ensure that no citizen is left behind in the digital revolution, particularly the elderly, differently-abled, and those residing in remote or underserved areas.

By enabling secure, Aadhaar-based facial recognition for banking transactions, IPPB is simplifying everyday financial tasks making banking more human-friendly and inclusive.

IPPB strongly encourages all its customers especially those who have experienced difficulties with fingerprint or OTP-based authentication methods to explore this simple, touch-free facility. It’s fast, safe, and designed to give users control over their financial lives without depending on physical presence or complicated processes.

This initiative is more than a feature; it’s a step toward building a digitally inclusive nation where access to financial services is truly universal.

IPPB was launched on September 1, 2018 under the Department of Posts, Ministry of Communication with 100 per cent equity owned by Government of India.

IPPB’s reach and its operating model is built on the key pillars of India Stack enabling paperless, cashless and presence-less banking in a simple and secure manner at the customers’ doorstep, through a CBS-integrated smartphone and biometric device. Leveraging frugal innovation and with a high focus on ease of banking for the masses, IPPB delivers simple and affordable banking solutions through intuitive interfaces available in 13 languages to 11 crore customers across 5.57 lakh villages & towns in India.